IMC's High-End Process Management
IMC's Process Management automates document-centric business processes so you can perform tasks that involve retrieving, changing, routing and approving document images.
There are two types of process management today. Production process management automates high-volume, transaction-intensive, largely static processes with few exceptions while ad hoc automates lower-volume, more dynamic administrative processes the steps of which often differ with each iteration. The value of the first is optimized efficiency, while that of the second is flexibility.
IMC's Process Management capabilities let you perform both types with tools that define, execute, monitor, simulate, optimize, analyze and secure processes for vastly improved productivity and adaptability.
Via a custom or Microsoft's Visio interface, business experts and process architects can graphically Define processes by —
- configuring task attributes as well as process decision points and execution paths from available buttons and boxes to let them perform an action on a document, route it appropriately for approval, etc.
- leveraging pre-existing templates for creating common processes
- combining previously created processes into new more complex or different ones
- import processes from other process definition applications
- and collaborate with other business experts or process architects to build a process
Our solution also lets you save processes for reuse or export them into Microsoft desktop applications for other process solutions.
With our Process Viewing capabilities you can also —
- view complex processes in multiple dimensions
- and drill down through their numerous task attributes and sophisticated parallel, looped and other routing schemes to periodically analyze their continued relevance to changing business behaviors
As well, with our Process Monitoring capabilities administrators can assess and further activate processes' performance via —
- pushed e-mail alerts with Key Performance Indicators
- automatic triggers that invoke process changes or sub-processes
- and customizable reports on process execution
With our Simulation and Optimization, process architects can even —
- simulate "what if" usage scenarios to assess how different factors like work volumes, changed task attributes and different routing schemes will impact process performance
- optimize performance by eliminating bottlenecks and adding required resources
- and statistically analyze how process changes will affect cost and resources
Our Process Engine drives the solution by automatically managing and invoking business rules at runtime for —
- distributing tasks
- prioritizing tasks
- building task lists
- escalating tasks to appropriate workers on cue
- and issuing alerts that urgent tasks require attention
Because there are so many dynamic variables at work in such a sophisticated solution, our Security capabilities operate via multiple methods with unparalleled granularity so that administrators can —
- authenticate users with user names and passwords, biometric identification and Public Key Infrastructure (PKI)
- enable single sign-on
- grant multiple access rights (view, modify, delete, etc.) to any object for precise access control to folders, directories, documents, sections of documents, etc.
- encrypt entire repositories
- append electronic signatures for compliance and other purposes
- audit all user activity and process changes and export related reports to popular reporting tools like Crystal Reports
IMC's High-End Process Management is as complex, scalable and robust as any organization will ever require. With its object-oriented architecture, J2EE development environment and powerful Linux or Microsoft VMWare 9 operating systems, IMC can design a flexible, cross-platform, enterprise solution that lets you prolifically aggregate and associate documents and processes with functionality that inherits instantiations of code for intricate but elegant operations. We can also structure elaborate content taxonomies that transcend more rigid file-and-folder hierarchies. With this solution, literally tens of thousands of concurrent users can routinely manage limitless tasks, processes and documents.
IMC's High-End Process Management maps best to large organizations that have multiple constituencies managing high volumes of documents throughout their lifecycle via multiple and sophisticated processes. The hosted version lets you leverage the power of this advanced solution with minimal IT or personnel overhead.